Emotional support and helpline telephone
Emotional support and counselling phone 116 123. Free support in Estonian, English and Russian. Call the emotional support line to talk about how to cope with everyday problems. The counsellors will listen to you, offer emotional support and help you figure out the best way forward. Anyone who is experiencing tensions and difficulties in their life and feels the need to talk about it can call
Call the same number 116 123 if you are worried about your own or a loved one's illness, need emotional support, have existential or religious questions, or are dealing with grief, support for the bereaved and their loved ones. A counsellor is a theologically trained counsellor with a duty of silence and confidentiality, trained to help people who are ill, in crisis or dying.
For mental health support via chat or video, read more here.
Crisis hotline for victim support
The Victim Support Crisis Helpline is free of charge on 116 006 in Estonian, English and Russian, and you can also arrange (video) counselling in Ukrainian.
The Helpline offers support and a hearing if you have experienced violence, loss, traumatic situations or if it has happened to a loved one or an acquaintance. Crisis helpline counsellors will listen, share information about help options and signpost you to the right professionals if necessary.
Read more on the Victim Support website.
Estonian Refugee Council
The MindSpring programme is a free group-based program for refugees, supporting their adaptation to a new and unfamiliar country under the guidance of coaches. Participation in the programme increases group members' awareness, provides new knowledge and skills to better understand the new situation, cope with daily challenges, prevent problems, and establish a social network.
MindSpring group meetings are organized for parents, young people and children all over Estonia. One group meets six to eight times over two months. The meetings are held in Russian, Ukrainian and English and each group consists of 8-10 people.
To take part in the programme, contact mentalhealth@pagulasabi.ee and read more about it here.
Psychological counselling in Tallinn
MTÜ Eluliin
Psychological counselling at the reception desk and by phone in Estonian, Russian and Ukrainian. All residents of Tallinn can receive free psychological counselling five times at the centre at Pärnu mnt. 9a. To register for an appointment and for specialist advice by phone: 631 4300. Read more here.
The Ukrainian-language hotline 681 1700 answers from 19.00-23.00, the Estonian-language hotline from 19.00-07.00 and the Russian-language hotline 655 5688 at the same time.
Tallinn Refugee Centre
Psychological counselling services in Russian and Ukrainian. To register for the service, call 544 407 84 (online consultation) or 542 000 16. Read more here.
Unemployment Insurance Fund
Free psychological, debt and addiction counselling for unemployed persons registered with the Unemployment Fund and jobseekers who have been notified of redundancy in Estonian and Russian. You can choose the service provider you need from among the Unemployment Insurance Fund's contractual partners. Read more here.
Support for victims of labour exploitation and trafficking of human beings.
If you have been a victim of labour exploitation (excessive working hours, unpaid wages, threats, etc.), a sham marriage, coercion to commit a crime or prostitution, you can call the Advice Line for the Prevention of Trafficking in Human Beings and Victims of Trafficking (+372) 660 7320 or write to inimkaubandus@sotsiaalkindlustusamet.ee.
You can contact them anonymously in Estonian, Russian or English. The counsellors can help with contacts with the authorities, provide social and legal advice, arrange safe accommodation, meals, health services, material and psychological assistance, and translation for services.
Women's support centres
Women's support centres are for those who have been victims of violence against women. The centres are located in every county and are open to women, with their children if necessary. The service is available free of charge 24/7. The Women's Support Centres provide psychosocial support, psychological counselling, psychotherapy, legal advice and safe temporary accommodation. Call 116 006 or read more here.
Estonian Network of People living with HIV
Self-help groups for women living with HIV in Ukraine to help access antiretroviral treatment, harm reduction programmes, drug addiction treatment and support for LGBTIQ+ people. Psychological, social and experiential counselling, family therapy, support services for children and food and material assistance are provided. Assistance is also provided to help Ukrainian refugees communicate with state authorities and to prepare documents. Call (+372) 5870 6070 or write to ehpv@ehpv.ee. Read more here.